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Waterloo Heights Retirement Apartments
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Meet a few members of our family

For Waterloo Heights staff, many of whom have been with us for several years, working here is more than a job—it's a life choice. Experienced and professional, friendly and approachable, they go out of their way to make our residents feel right at home—devoting each day to their comfort and peace-of-mind.

Here are a few of the people you'll meet at Waterloo Heights.

Suzanne Fleming
Executive Director

“I started my career at Waterloo Heights 16 years ago and am truly blessed to be part of such a wonderful community. There is no greater joy than to spend time with such an amazing group of seniors who enrich our lives daily. Spending time with them and learning about their life’s journey brings rewards that mere words cannot express. Knowing that I am part of a team that allows that journey to continue to add fun and found memories is what keeps me coming back. It is an honor to work for a company like Steeves and Rozema that allows us to be committed to proving quality service and love to our resident.”


Anna Marie Crawford
Administrative Assistant

Since I was a little girl I have always been drawn to seniors and absolutely love to spend time with them. Nothing gives me more pleasure than listening to stories about their families, adventures and accomplishments. Being able to assist our seniors to maintain their independence in a community that provides a safe and fun environment is important to me. I came to work at Waterloo Heights two years ago because they have a reputation for providing quality service that exceeds resident and family expectations."




Maia Hillen
Fun Coordinator


"Waterloo Heights is a very special place. I have worked here for almost nine years in different capacities while I attended university. It has been my home away from home, so as activity director I focus on building a community atmosphere.  No two days are the same—whether it be listening to a great music act, attending a stimulating educational lecture, working out in a fun fitness class, helping at a charity event, or enjoying an entertaining party or social; there is something for everyone.  Waterloo Heights has a wonderful group of active residents. It is easy to make new connections and friends and a pleasure to come to work every day!"


Rick Barrett
Chef - Food Services Supervisor


"I came to Waterloo Heights because of its reputation for great food and quality service. Mealtime is when the residents come together around the table as a community. By serving our residents well-balanced and nutritious meals, I'm helping to make their home more comfortable. Their appreciation makes being here really special."


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