For Waterloo Heights staff, many of whom have been with us for several years, working here is more than a job—it's a life choice. Experienced and professional, friendly and approachable, they go out of their way to make our residents feel right at home—devoting each day to their comfort and peace-of-mind.

Here are a few of the people you'll meet at Waterloo Heights.

"I've been here at Waterloo Heights since 1996. I was drawn to this community because I knew that the owners shared my goals and ideals of creating quality retirement living. The most rewarding part of my job is when a resident comes to me and says 'I'm so glad I moved here. I should have done it five years ago.' "

Jackie Thirtle
Executive Director

" Each resident at Waterloo Heights is special and unique. It's important to offer them experiences that they will enjoy. I spend a lot of time one on one or in group settings with the residents regularly gathering their ideas and suggestions so that I can provide them with activities and creative outlets that they really look forward to."

Heather Robinson
Activity & Marketing Director

"I came to Waterloo Heights because of its reputation for great food and quality service. Mealtime is when the residents come together around the table as a community. By serving our residents well-balanced and nutritious meals, I'm helping to make their home more comfortable. Their appreciation makes being here really special."

Rick Barrett
Chef - Food Services Supervisor